My car was dropped off on Saturday to have some minor things done to it. It was no longer safe to drive as the brakes sometimes failed and never gave you any warning either. The master brake cylinder was playing up and letting in air causing air pockets and reduced brake pressure. I was fine with it but didn't trust family members as they would panic and it was a danger too them.
I had them look at the gear box as well as that wasn't being kosher either and turned out it had a crack in the casing. I later learned this morning that my son thinks he did that bit. Riding over an island kerb and banging the undercarriage. Sounds like the possible cause as that makes perfect sense.
Anyway cutting a long story short I got the quote this morning for the repairs and nearly fell off the chair. I phoned the manager of the repair shop up and had a frank conversation with him. I wasn't rude but spoke truthfully and he listened.
He mentioned on Saturday that they are very quiet and there are no customers spending money on repairs due to lack of income. I asked him why he was tearing the arse out of my bill and I would consider the quote, but I was not happy. I said I felt it was unfair that my repair bill was subsidizing his lost business and that I was not a fool. I gave him two options with one being I would not proceed and the other he needed to re visit the quote and do some magic.
During these times we have to be very careful on what is spent on unforeseen circumstances as I haven't received $1 for over 3 months now. Many are in the same position and this lock down looks like we have just started so there are many months to still go. What is important needs to be priorotised and the less important things can just wait.
The final bill was reduced by $400 which is at least something and just goes to show we have to negotiate and bargain wherever we can. I know and understand he needs to make something but in my mind is lucky he can right now. Turning over business and keeping your head above water should be his aim and not surfing on the waves ripping people off.
This I find is something fairly common in businesses today as they think way too big and not about today and tomorrow but are thinking like it was last year. Things have changed dramatically and everyone needs to change and step into reality at some point. I don't know if I changed his thinking but hope he listens and survives the next 3 or 6 months as the ones that do will surely benefit.